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Letter of complaint

Filing a complaint by sending mail to: reklamacje@lenalighting.pl completed "Application complaint", available below, along with proof of purchase in Lena Lighting SA In the absence of proof of purchase or incomplete filling the application, the complaint will not be accepted for consideration.

Defective goods together with a completed "Submission complaint" and proof of purchase can also be sent directly to the following address: Lena Lighting SA - Complaints Department, ul. Kórnicka 52, 63-000 Środa Wielkopolska, Poland

Download complaint form DOC.

Claim Department:
phone: +48 612 860 497
e-mail: complaints@lenalighting.pl

Contact details:

Please enter contact details

Complained products:

Please Add complained products and describe in details product’s failure / damage

Detailed description of the product’s failure / damage

Pickup/shipping address

Shipment dimensions

for hours a day
length of operating cycle
Refers to replacable sources

Proof of purchase:

Please attach proof of purchase (maximum file size 6 MB)

Fields marked with an asterisk * are required.

I give consent for my personal data for the purpose of answering to the information sent via the contact form by the company Lena Lighting S.A. with the registered office at ul. Kórnicka 52, 63-000 Środa Wielkopolska.
Information clause
  1. The legal basis for personal data processing is Article 6(1)(a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter the “GDPR”.
  2. The legal basis for sending information by electronic means is an Act of 18 July 2002 on provision of services by electronic means (Journal of Laws of 2017, item 1219, as amended).
  3. The Data Protection Officer in Lena Lighting S.A., with its head office at ul. Kórnicka 52, 63-000 Środa Wielkopolska is Mr Tomasz Surdyk (contact: iod@lenalighting.pl).
  4. Provision of data is voluntary, but necessary to reply to a question asked through contact form.
  5. You have a right to:
    • Access own personal data and receive a copy of personal data subject to processing;
    • Rectify own invalid data;
    • Request removal of data (right to be forgotten) in case of circumstances provided in Article 17 of GDPR
    • Request restriction of data processing in cases indicated in Article 18 of GDPR
    • Object to the data processing in cases indicated in Article 21 of GDPR
    • Transfer the data provided, processed in automated manner
  6. Your personal data is not subject to profiling
  7. Personal data provided shall be stored for the period of 24 months from the moment of consent to processing thereof.
  8. If, in your opinion, the personal data provided is processed unlawfully, you may submit complaint to the supervisory authority (UODO (PDPA), ul. Stawki 2, Warsaw)